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The purpose of this paper is to develop a novel integrated supplier selection approach incorporating decision maker’s risk attitude using the artificial neural network (ANN), analytic hierarchy process (AHP) and technique for order of preference by similarity to ideal solution (TOPSIS) methods.

In the proposed approach, the ANN model is used to classify decision maker’s risk attitude; the fuzzy AHP method is used to determine the relative weights of evaluation criteria; and the fuzzy TOPSIS method is used to evaluate ratings of suppliers. Finally, experiments are conducted to verify the feasibility and efficiency of the proposed integrated approach.

Experiments results show that the proposed integrated approach is effective and efficient to help decision makers to select suitable suppliers according to their risk attitudes.

The aim of this paper is to develop a novel integrated supplier selection approach incorporating decision maker’s risk attitude using the ANN, AHP and TOPSIS methods. The decision maker’s risk attitude toward procurement transaction is originally considered in supplier selection process.

In this chapter, we summarize and build on the current state of the customer mistreatment literature in an effort to further future research on this topic. First, we detail the four primary conceptualizations of customer mistreatment. Second, we present a multilevel model of customer mistreatment, which distinguishes between the unfolding processes at the individual employee level and the service encounter level. In particular, we consider the antecedents and outcomes unique to each level of analysis as well as mediators and moderators. Finally, we discuss important methodological concerns and recommendations for future research.

In the architecture, engineering and construction (AEC) industry, technology developers have difficulties in fully understanding user needs due to the high domain knowledge threshold and the lack of effective and efficient methods to minimise information asymmetry between technology developers and AEC users. The paper aims to discuss this issue.

A synthetic approach combining domain knowledge and text mining techniques is proposed to help capture user needs, which is demonstrated using building information modelling (BIM) apps as a case. The synthetic approach includes the: collection and cleansing of BIM apps’ attribute data and users’ comments; incorporation of domain knowledge into the collected comments; performance of a sentiment analysis to distinguish positive and negative comments; exploration of the relationships between user sentiments and BIM apps’ attributes to unveil user preferences; and establishment of a topic model to identify problems frequently raised by users.

The results show that those BIM app categories with high user interest but low sentiments or supplies, such as “reality capture”, “interoperability” and “structural simulation and analysis”, should deserve greater efforts and attention from developers. BIM apps with continual updates and of small size are more preferred by users. Problems related to the “support for new Revit”, “import & export” and “external linkage” are most frequently complained by users.

The main contributions of this work include: the innovative application of text mining techniques to identify user needs to drive BIM apps development; and the development of a synthetic approach to orchestrating domain knowledge, text mining techniques (i.e. sentiment analysis and topic modelling) and statistical methods in order to help extract user needs for promoting the success of emerging technologies in the AEC industry.

Using the Shanghai pilot free trade zone (SPFTZ) as the testing ground for further reform and opening up,the links between global value chain (GVC) and pilot free trade zone (PFTZ) programs are mutually reinforcing. GVC creates opportunities for companies to use PFTZ to reduce their costs and increase their competitiveness, while PFTZ can facilitate the movement of goods within GVC and promote the development of GVC by attracting foreign investment. Overall, in SPFTZ, the industrial structure is promoted due to trade and investment facilitation, innovation promotion, and comprehensive service platform inside SPFTZ.

This study examined industrial upgrading in GVC (IUGVC) using five indicators under three quantitative dimensions: product, process, and skill upgrading. Difference-in-Differences (DID) model is employed for the impact assessment of SPFTZ. Parallel trend analysis and Granger causality analysis are performed to check the reliability of DID outcome. Finally, robustness test using exogenous control variables are carried out.

A positive impact of SPFTZ is found on IUGVC, which is due to promoting effect of SPFTZ on foreign direct investment and technological innovation. Based on the study's findings, policy recommendations are given, such as providing business support to enterprises operating inside a PFTZ.

From a GVC perspective, the impact of theSPFTZ establishment on IUGVC cannot be ignored, and is so far missing in the literature.

Given migrant workers’ critical role in the Chinese economy, the increasing number of migrant workers who leave their organizations and return to their hometown has caused severe socioeconomic issues in China. The purpose of this paper is to contribute to migrant worker literature by revealing the micro-mechanism underlying migrant workers’ return-to-hometown intention and turnover.

Data were collected from a convenience sample from seven Chinese companies that employed migrant workers (n=147). The authors used path analysis to test the hypotheses.

Migrant workers’ family encouragement of returning to hometown was positively related to their return-to-hometown intention, which subsequently predicted their turnover decision in six months. Further, migrant workers’ perceived career sacrifice associated with returning to hometown weakened the effect of family encouragement to return.

For organizations that need to retain migrant workers, the findings indicate that it is particularly important to take migrant workers’ family needs and their career-related concerns into account. For migrant workers, the study highlights the importance of assessing gains and losses in the process of making turnover-related decisions.

This study contributes to migrant worker literature by investigating psychological processes underlying migrant workers return-to-hometown intention and the subsequent turnover from a micro perspective.

Through the lens of resource-based view (RBV), knowledge-based view (KBV) and DCV, this paper aims to investigate the relationship of entrepreneurial leadership (EL) on the project success (PS) and further examines the mediating effect of knowledge infrastructure capability (KIC), knowledge-based dynamic capability (KBDC) and Big data analytic capability (BDAC).

The data were collected from 467 employees working on project in software companies. The data were evaluated using SMART-PLS, a structural equation modeling (SEM) tool.

The study revealed a significant impact of EL on the PS, the study also found the significant mediation role of KIC, KBDC and BDAC on the EL and PS relationship.

The research gives valuable insight into the effective role of EL as a contemporary leadership style in project-based firms. Also, this research is one of the first to examine knowledge-oriented dynamic capabilities (DC) as a knowledge fulcrum in project execution. These DC have been empirically proven to facilitate EL in achieving PS and support the firm in competing in an uncertain environment.

This paper aims to build on the latest advances in cognitive computing techniques to systematically illustrate how unstructured data from users can offer significant value for co-innovation.

The paper adopts a general overview approach to understand how unstructured data from users can be analyzed with cognitive computing techniques for innovation. The paper links the computerized techniques with marketing innovation problems with an integrated framework using dynamic capabilities and complexity theory.

The paper identifies a suite of methodologies for facilitating company co-innovation via engaging with customers and external data with cognitive computing technologies. It helps to expand marketing researchers and practitioners’ understanding of using unstructured data.

This paper provides a conceptual framework that divides co-innovation process into three stages, ideas generation, ideas integration and ideas evaluation, and maps cognitive computing methodologies and technologies to each stage. This paper makes the theoretical contributions by developing propositions from both customer and firm perspectives.

This paper can be used for companies to engage consumers and external data for co-innovation activities by strategically select appropriate cognitive computing techniques to analyze unstructured data for better insights.

Given the lack of systematic discussion regarding what is possible from using cognitive computing to analyze unstructured data for co-innovation. This paper makes first attempt to summarize how unstructured data can be analyzed with cognitive computing techniques. This paper also integrates complexity theory to the framework from a novel perspective.

Ignition process is a critical issue in combustion systems. It is particularly important for reliability and safety prospects of aero-engine. This paper aims to numerically investigate the burner-to-burner propagation during ignition process in a full annular multiple-injector combustor and then validate it by comparing with experimental results.

The annular multiple-injector experimental setup features 16 swirling injectors and two quartz tubes providing optical accesses to high-speed imaging of flames. A Reynolds averaged Navier–Stokes model, adaptive mesh refinement (AMR) and complete San Diego chemistry are used to predict the ignition process.

The ignition process shows an overall agreement with experiment. The integrated heat release rate of simulation and the integrated light intensity of experiment is also within reasonable agreement. The flow structure and flame propagation dynamics are carefully analyzed. It is found that the flame fronts propagate symmetrically at an early stage and asymmetrically near merging stage. The flame speed slows down before flame merging. Overall, the numerical results show that the present numerical model can reliably predict the flame propagation during the ignition process.

The dedicated AMR method together with detailed chemistry is used for predicting the unsteady ignition procedure in a laboratory-scale annular combustor for the first time. The validation shows satisfying agreements with the experimental investigations. Some details of flow structures are revealed to explain the characteristics of unsteady flame propagations.

This paper aims to improve the alignment accuracy of large components in aircraft assembly and an evaluation algorithm, which is based on manufacture accuracy and coordination accuracy, is proposed.

With relative deviations of manufacturing feature points and coordinate feature points, an evaluation function of assembly error is constructed. Then the optimization model of large aircraft digital alignment is established to minimize the synthesis assembly error with tolerance requirements, which consist of three-dimensional (3D) tolerance of manufacturing feature points and relative tolerance between coordination feature points. The non-linear constrained optimization problem is solved by Lagrange multiplier method and quasi-Newton method with its initial value provided by the singular value decomposition method.

The optimized postures of large components are obtained, which makes the tolerance of both manufacturing and coordination requirements be met. Concurrently, the synthesis assembly error is minimized. Compared to the result of the singular value decomposition method, the algorithm is validated in three typical cases with practical data.

The proposed method has been used in several aircraft assembly projects and gained a good effect.

This paper proposes a method to optimize the manufacturing and coordination accuracy with tolerance constraints when the postures of several components are adjusted at the same time. The results of this paper will help to improve the quality of component assemblies.

The purpose of this paper is to investigate the impact of buyer-seller interpersonal interactions on the purchase intention of buyers, incorporating swift guanxi as a mediator.

Based on survey data obtained from 336 Taobao Live users, PLS techniques were used to test hypotheses.

Swift guanxi exists in buyer-seller interactions and matters, as it drives buyers' purchase intention in live stream shopping. Perceived expertise, perceived similarity and perceived likeability are found to be the three essential interpersonal interaction factors promoting the formation of swift guanxi. Perceived familiarity is also found to be significant but to a lesser extent. In addition, all these interpersonal interaction factors are found to significantly affect purchase intention through the mediation of swift guanxi.

Swift guanxi has been less explored in live stream shopping. This study takes the lead in empirically examining the mediating role of swift guanxi in the relationship between interpersonal interaction factors and purchase intention and offers a description of key buyer-seller interpersonal interaction factors (perceived expertise, perceived similarity and perceived likeability), thereby helping to extend the swift guanxi literature in social commerce.